Refund policy

1. Returns 

Once a product is purchased, it cannot be returned or exchanged, regardless of whether the product has been delivered. We recommend that you consider your purchase carefully before making payment. If you have any questions about the product, or need any information or pictures about the status of the product, such as the seal, wine label or box, please contact us before completing the purchase, or email cs@thecentralwhisky.com, and we will be happy to assist you.

2. Refunds 

Upon receiving the products, please check carefully. If the products are damaged, please email the order information, time of receipt, pictures of the damaged goods or other relevant information to cs@thecentralwhisky.com within 24 hours of receipt. We will review the information provided, and after confirming the details with the delivery service provider, we will inform you of the result. We may ask you to return the damaged products to us, in which case we will be responsible for the delivery costs of the damaged products and the additional delivery costs of the replacement products. Please note that we will inform you of the shipping method by phone or email. Our team will always work to ensure that your purchased products arrive safely.

3. Volume

Some of our whiskies are available in either 700 ml or 750 ml bottles. Please note that the exact volume may not always be accurately reflected on our website. These products cannot be returned or refunded due to discrepancies between 700 ml and 750 ml bottles. If you specifically require a 700 ml or 750 ml bottle, please contact us to confirm availability before making your purchase.