환불 정책

1. Returns 

Once a product is purchased, it cannot be returned or exchanged regardless of whether the product has been delivered. We suggest that you consider carefully before making payment. If you have any questions about the product, or need any information or pictures about the status of the product, such as the seal, wine label or box, please contact us before completing the purchase, or email to cs@thecentralwhisky.com, and we will be happy to provide you with any necessary assistance.

2. Refunds 

When receiving the products, please check carefully. If the products are damaged, please email the order information, time of receipt, pictures of the damaged goods or other relevant information to cs@thecentralwhisky.com no more than 24 hours of receipt. We will review the information provided, and after confirming the relevant information with the delivery service provider, we will inform you of the result. We may ask you to return the damaged products to us, but we will be responsible for the delivery costs of the damaged products and the additional delivery costs of the replacement products. Please note that we will inform you of the shipping method by phone or email. Our team will always work to ensure that the products you purchased will be able to arrive safely.